YOUR DATA, PROTECTED
Privacy Policy
Exotikal we respects your privacy. This policy explains what information we collect when you visit exotikal.com or contact us as a wholesale buyer, how we use it, and the choices and rights you have, including if you’re visiting us from the UK or EU.
Who We Are
Exotikal is a Pakistan-based exporter of fruit leather and stevia drops, headquartered in Islamabad, Pakistan. For the purposes of data protection law, we are the “data controller” of the personal information described in this policy.
What Information We Collect
We collect information in a few ways:
*Information you give us directly*, such as when you:
- Submit a “Request a Quote” or contact form
- Email or WhatsApp us about a wholesale inquiry
- Subscribe to our newsletter or blog updates
This may include your name, business name, job title, email address, phone number, country, and any details you share about your order requirements.
*Information collected automatically*, such as:
- Your IP address, browser type, and device information
- Pages visited and time spent on our site
- Cookies and similar tracking technologies (see Section 6)
How We Use Your Information
We use the information we collect to:
- Respond to quote requests and wholesale inquiries
- Prepare invoices, shipping documentation, and process orders
- Communicate with you about your order or account
- Send newsletter or product updates, where you’ve opted in
- Improve our website and understand how visitors use it
- Comply with legal, tax, and export documentation requirements
We do not sell your personal information to third parties.
Legal Basis for Processing (UK/EU Visitors)
If you are located in the UK or EU, we process your personal data on the following legal bases:
- *Contract* — to process and fulfil a wholesale order you’ve placed with us
- *Consent* — for marketing communications like our newsletter, which you can withdraw at any time
- *Legitimate interest* — to respond to inquiries, maintain business records, and improve our website
- *Legal obligation* — to meet export, customs, and tax documentation requirements
Who We Share Your Information With
We share information only where necessary to run our business:
- *Logistics and freight partners*, to arrange shipping and customs clearance
- *Payment processors or banks*, to process payments
- *IT and website service providers*, who help host and operate our website
- *Regulatory or customs authorities*, where required for export documentation
We require any third party we work with to handle your information securely and only for the purpose we’ve engaged them for.
Cookies
Our website may use cookies and similar technologies to remember your preferences and understand site usage. You can control or disable cookies through your browser settings; note that some parts of the site may not function as intended if cookies are disabled.
International Data Transfers
As we are based in Pakistan and serve buyers in the UK and UAE, your information may be transferred to and processed in Pakistan or other countries where our service providers operate. Where we transfer personal data from the UK or EU, we take steps to ensure it is protected to a standard consistent with UK/EU data protection law.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including meeting legal, accounting, or export documentation requirements. Inquiry and marketing data not converted into an order is retained only as long as needed to respond to you or until you ask us to delete it.
Your Rights
Depending on where you’re located, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent to marketing communications at any time
- Lodge a complaint with your local data protection authority
- 6th one is (for UK/EU visitors, this is the ICO in the UK)
To exercise any of these rights, contact us at (export@exotikal.com.)
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Depending on where you’re located, you may have the right to:Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
Questions about this policy or how we handle your information?
📧 export@exotikal.com
📱 +92 317 5255573
📍 Islamabad, Pakistan